At Azra Luxe, we are committed to ensuring your satisfaction with every purchase. Please review our Returns & Refund Policy carefully before placing an order.
Eligibility for Returns
We accept return requests only in the following cases:
You received a damaged, defective, or incorrect item.
The item delivered does not match the product description or specifications shown on our website.
Return Request Timeline
To be eligible for a return, you must contact us within 7 days of receiving your order at [email protected]. Please include your order number, a brief explanation, and clear photos of the item in question.
Non-Returnable Items
Returns are not accepted in the following cases:
Change of mind after delivery
Items damaged due to misuse, mishandling, or improper care
Products returned without original packaging or accessories
Return Process
Contact Us at [email protected] within 7 days of delivery.
Provide your order number, reason for return, and photos if applicable.
Our team will review your request and notify you of approval or rejection.
If approved, we will provide return instructions. Items must be returned in original condition with all packaging and tags intact.
Once the item is received and inspected, we will notify you of the status of your refund.
Refunds
Since we operate on a cash-on-delivery basis only, refunds will be processed through one of the following options:
Replacement of the same item (if available)
Shipping Costs
Customers are responsible for any return shipping costs unless the return is due to our error (wrong or defective item). In such cases, Azra Luxe will cover the return shipping expenses.
If you have any questions regarding our Returns & Refund Policy, please reach out to us at [email protected]. We’re here to help and ensure you have a smooth shopping experience.